HOW YOU RECEIVE YOUR ORDER
Almost everything we sell ships free to your nearest H&H Truck & Outdoor store, where you collect it — and, if the product needs fitting, where we install it. We do not deliver accessories to a home or work address.
There are two exceptions, and both come to you:
- Sheds (wood and aluminum) are delivered to your property and set up on site.
- Carports and garages are built on site by our crews.
ORDERS COLLECTED AT A STORE
Returns may be made within 15 days of collecting your order. All returns must be approved. You can request a return here, or email us at [email protected].
Returns must be received in like-new condition, meaning the item has not been installed or used, includes all parts and hardware, and is returned in the original packaging. A 15% restocking fee may apply.
If an item is returned in a condition other than like-new, it may be either refused or assessed a higher restocking fee amount.
If we supplied the wrong item, we will correct it at no cost to you and no restocking fee will apply.
ORDERS COLLECTED AT A STORE — FAQ
WHEN WILL MY PURCHASED PRODUCT BE AVAILABLE FOR IN-STORE PICK UP?
While many of our top selling products are stocked at each store, most orders will require 2-3 business days to receive depending on availability. If we expect any delay extending past 3 business days, we will reach out to you at your preferred contact method.
WHEN WILL I NEED TO PAY FOR LABOR IF MY PRODUCT REQUIRES BILLABLE TIME?
Labor will be paid at the time of installation at the retail store and itemized separately on the invoice.
HOW WILL I KNOW HOW MUCH INSTALLATION COSTS? IS THIS THE PRICE SHOWN ON THE WEBSITE?
Pricing on hhtruckaccessories.com does not include installation. Installation rates are $140/hour, and installation time varies by product. While many products will have no cost for installation, there are many labor-intensive items that require billable time. If you would like to know how much installation will run, you can reach out to us by phone or by live chat and we will be happy to quote labor fees. Otherwise, a CSR will contact you once your order is processed to confirm your appointment, along with any applicable labor rates.
HOW DO I SCHEDULE MY APPOINTMENT TO HAVE MY PRODUCTS INSTALLED AT MY LOCAL STORE?
When shopping for products, you may have the ability to select a preferred installation date. A CSR will contact you when your order is processed to confirm or schedule your appointment.
IN-STORE PURCHASES:
H&H Truck and Outdoor holds high standards for all merchandise sold and installed by our company personnel. We strive to satisfy our customer’s needs and expectations through quality service. In the event it becomes necessary to refund any and all monies to a customer at any time, take notice of the following procedure: NO REFUNDS WILL BE GIVEN WITHOUT A RECEIPT.
All refunds will be processed at the corporate office of H&H Enterprises, Inc. The refund will be processed on the next business day after receipt of the refund request from the store location.
All purchases paid by check will be processed 10 (TEN) BUSINESS DAYS from the date of deposit.
Reimbursement of all monies due to customer will be done through normal postal carrier procedures to the address on the invoice at the time of purchase. All cancellations of merchandise will be charged a 20% restocking fee, based on sales price.
TIMING
We strive to have orders on their way to your store within 24-48 hours of receipt. Delays beyond our control do happen, and if an excessive delay is expected we will notify you as soon as possible. Occasionally, items may appear on the website that become unavailable at the time of order processing. In such cases, your order may be cancelled and refunded or, at your option, we may be able to backorder the product for you.
Sheds, carports and garages are scheduled separately. Lead times depend on the building and on site conditions, and we will confirm your date with you directly.
SHEDS DELIVERED AND SET UP
Your site needs to be reasonably level and clear, with room for our delivery equipment to reach the spot where the shed will stand. If you are not sure whether your site will work, call your store before your delivery date and we will talk it through with you.
Please inspect the building with our crew before they leave and raise anything you are not happy with at that time. Once the crew has left, concealed damage must be reported to us within 5 days of delivery, with photographs.
CARPORTS AND GARAGES BUILT ON SITE
Carports and garages are erected on your property by our crews. Site preparation, permits and any groundwork are the customer’s responsibility unless we have agreed otherwise in writing, and the site must be level, clear and accessible on the scheduled day. A build that cannot go ahead because the site is not ready may have to be rescheduled.
Please walk the finished building with the crew before they leave and raise anything you are not happy with at that time.
FREIGHT DAMAGE
Larger items reach us by truck freight. Our stores inspect every freight delivery on arrival and will not pass a damaged product on to you.
Where a product is delivered directly to you on a freight truck, damage has to be noted at the time of delivery — freight carriers will not accept a claim afterwards. Please inspect the product before releasing the driver. If you see visible damage to the cartons or the product, you can either keep the product and file a claim (ask the driver for a claim form) or refuse the product and have it sent back to us. Write any and all “EXCEPTIONS” on the Delivery Receipt before the carrier leaves, and photograph the damage if you can.
If the driver will not allow you to inspect each piece, note on the delivery receipt: POSSIBLE CONCEALED DAMAGE. THE DELIVERY DRIVER WILL NOT ALLOW ME TO EXAMINE EACH BOX FOR INSPECTION — then sign where required. If these terms are not followed we cannot be liable for any replacements or refunds.
Please save all original packaging and notify us immediately. Concealed damage must be reported to us and the shipper within 5 days of arrival, with photographs. If there are partial damages or shortages, accept the good items and list the damages or shortages on the delivery receipt. If the product is refused and damage is noted on the delivery receipt, we will send a replacement or arrange a pickup at our discretion.
DISCLAIMER OF LIABILITY
To the extent permitted by law, neither hhtruckaccessories.com nor any of its employees, related partners, or their respective officers will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. hhtruckaccessories.com maintains the exclusive right to cancel or refuse any order without limitation, including price omission, incorrect price, typographical errors, suspicion of fraud, or delivery area restrictions.
All policies are subject to change at any time and without notice.